This policy explains how we handle information submitted through this website. Visitors may contact JPT about laser source selection, sample marking, OEM integration, service intake, or general business questions. The information you provide helps us route your request to the right applications, service, sales, or distributor contact.
Forms may request your name, company, email, phone number, country, and project notes. You may also choose to include material type, product interest, source model, serial number, alarm code, photos, or production constraints. If you contact us by email or phone, we may keep the conversation history so the support team can understand prior recommendations and avoid repeating questions. Website logs may include basic technical data such as browser type, approximate region, viewed pages, and form submission time.
We use submitted information to respond to inquiries, prepare source recommendations, coordinate sample-marking conversations, route repair cases, provide quotations, improve documentation, and maintain business records. For OEM integration requests, we may share relevant details internally with applications, service, logistics, or authorized regional partners. We do not sell submitted project information. We may disclose information when required by law, export-control review, fraud prevention, or safety investigation.
Project inquiry records are retained for as long as needed to support the business relationship, comply with legal obligations, resolve disputes, and improve support quality. We use reasonable administrative and technical measures to protect information, but no website or email channel can be guaranteed perfectly secure. Please avoid submitting confidential drawings, controlled technical data, or sensitive personal information unless a separate secure process has been arranged.
You may request correction, deletion, or limitation of your contact information where applicable law permits. You can also ask us to stop marketing communication. Operational messages about active quotations, service cases, compliance questions, or safety-related matters may continue when needed to complete the requested support.