Applications +1-800-577-0168 Service +1-800-577-0299 Integrator Support Book Sample Marking
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Contact JPT

Contact JPT Opto-electronics for Fiber Laser Source Guidance

Route your question to applications, OEM integration, or service intake. The more material detail you send, the faster an engineer can give useful next steps.

Applications Desk

For source selection, sample marking, pulse-width windows, and laser cleaning process review.

[email protected]+1 800 577 0168

OEM Integration

For QBH or QCS delivery, controller signals, interlocks, cooling plans, and cabinet documentation.

[email protected]+1 800 577 0184

Service Intake

For alarm codes, repair path, spare fiber questions, or registered integrator support cases.

[email protected]+1 800 577 0299

Send a project note to the right JPT advisor

  • Source selectionMaterial, finish, mark size, duty cycleBest for new machine choices
  • Integration reviewController, interlock, cooling, fiber routeBest for OEM machine builders
  • Service caseSerial number, alarm code, photos, recent changesBest for installed sources

JPT's friendly-advisor workflow works best when the first message includes evidence. A part photo, material grade, and target cycle time usually save several back-and-forth emails. If you are comparing JPT vs Raycus or deciding between 30W, 50W, 60W, and 100W MOPA options, include the surface result you need rather than only the wattage. For cleaning questions, describe the contaminant and base metal. For repair intake, include the exact source model and what changed before the fault appeared. That context helps the support team send a grounded answer instead of a broad brochure.